Club Hotel Dolphin - Negombo

Club Hotel Dolphin - Negombo

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Club Hotel Dolphin Reviews

Guest reviews are submitted by our customers after their stay at Club Hotel Dolphin

Guest reviews

• Club Hotel Dolphin - Negombo
  Family with children

  7.010

  The arrangment of the villas

  No lifts to 3rd floor.

• Club Hotel Dolphin - Negombo
  Group of friends

  10.010

  all that is there, everything is fine, clean, comfortable .. not for a moment feel like a guest

  Heineken beer is just 5 - 6$)))

• Club Hotel Dolphin - Negombo
  Couple

  9.210

  Hotel design, swimming pool, friendly helpful staff, service and on site activities are excellent. If you want to relax by the pool, soak up the sun and take it easy then this is perfect!

  If you fancy any excursions then expect to travel over an hour to anywhere as nothing is particularly close by due to the fairly remote location. If you don't go all-inclusive then you you are limited to what is available for you to eat unless you are happy paying a bit more for the all inclusive buffet. Another snack bar with a wider variety of food would be very welcome as the snacks and nibbles bar currently available only offers 5 or 6 snacks.

• Club Hotel Dolphin - Negombo
  Couple

  7.410

  Location

  Food needs improvement at main restaurant. You get the feeling of mass production.

• Club Hotel Dolphin - Negombo
  Older travelers

  4.610

  The staff were very helpful and pleasant

  The rooms were very worn, and my father's bathroom dirty. The shower leaked in my room and there was no hot water. No blankets were provided and the air conditioning very cold

• Club Hotel Dolphin - Negombo
  Couple

  7.810

  The staff without exception always had a smile on their face and were happy to help at any time. The location to the airport is also good if you are only doing a short stay.

  This hotel is about 90% all inclusive . We stayed on a bed and breakfast basis and founfd that there was not a great deal of choice for people paying for food and snacks ect .

• Club Hotel Dolphin - Negombo
  Older travelers

  8.210

  Good location, quality of accommodation, food

  Sometimes staff were a little slow and maybe due to language did not understand.

• Club Hotel Dolphin - Negombo
  Family with children

  8.810

  Friendly, helpful staff. Good environment and clean facilities. Secure beach and surrounding area with no tour guides or informal souvenir sellers harrassing us. Very good food. Liked the two pool areas; one quiet and one lively. Catered for all generations.

  Lack of hotel information in the room - no details of dining times, room service, internet and other hotel facilities.

• Club Hotel Dolphin - Negombo
  Family with children

  7.810

  Guest relations girls wandering the dining areas and the che were the best parts food was great and varied. Animation good also. All staff friendly.

  everything was good

• Club Hotel Dolphin - Negombo
  Family with children

  10.010

  Very nice hotel and frendly rooms are clean and the food is good

• Club Hotel Dolphin - Negombo
  Family with children

  5.410

  Location on Beach and swimming pool facilities.

  I had the worst ever experiance at the Club Dolphin and will not recommend it to any one. I had problems one after the other starting from check-in. The staff are friendly but in-effcient. They are incapable of handling situations and lack proper training of any kind. The quality of service was very poor for a 4 star hotel. At times I felt that the staff want to help but dont know what to do. I should comment Mr. Charles (operator) who was kind and genuenly wanted to be of service and I think he did his best. * At check-in I was not given the Sea View room I had booked and requested 1 and half month before. for some reason it was not available, although the hotel was runnong very low occupancy. It only shows that they did not care for my request. * There is no room service menu in the room and staff dont have a clue whats available or the price of things if I mentioned any dish they said let me check. * I was served spoilt Sambol with my order for lunch. * I requested a wake-up call at 7.30am and I had someone knock my door at 6.30am with the coffee sachette and he did not have cups although I had requested fro them specificaly. and when I asked to clarify if the time was 7.30 (as there is no clock in the room) he said yes the time is 7.30am. after one hour I had the actual call from the operator for my wakeup-call. * the next day I orderd dinner to the room and the waiter dropped a plate and broke it in the room and woke up the baby with the sound. * Just before check-out I ordered room service once again and the guy at the other end said I must come to the restaurant to have rice and curry although they had been sending it to my room for the past 2 days. I had ordered Thai seafood soup and they send me some vegetable soup. * Upon check-out I was shocked to find out that my airport drop off booked with the hotel could not be charged to the room although that was the specific reason to book with the service with the hotel.

• Club Hotel Dolphin - Negombo
  Single

  6.610

  Proximity to International Airport

  Seems to cater to package tours. Restaurant Waves service was slow. Breakfast and dinner food quality was average.

• Club Hotel Dolphin - Negombo
  Single

  2.410

  Nothing. They overcharged my credit card three times, causing me a great headache and wasting my time trying to solve this problem with my credit card. You should wipe off this hotel from your list of offers. They reversed one of the illegal extra charges, but I am still dealing with the last illegal charge.

  The hotel management is terrible. On top of double charging me for one booking, they had the audacity to try to charge me an extra $100 the check out day for some strange Ayurvedha service, which I never asked for. The matter was settled, but it shows how messed up that hotel is in trying to rip off customers.

• Club Hotel Dolphin - Negombo
  Family with children

  8.210

  Beatiful scenery

• Club Hotel Dolphin - Negombo
  Couple

  7.810

  its a big hotel and excellent to spend the time